Changing cleaning providers can feel like unnecessary disruption, particularly when you have worked with the same company for a long time.
But continually accepting poor service can create its own problems.
Here are seven signs that it may be worth reviewing your current arrangement.
You Are Constantly Reporting the Same Problems
Every cleaning company can occasionally miss something.
The warning sign is when you report the same issue repeatedly and nothing changes.
A good contractor should not just correct the immediate problem. They should identify why it keeps happening and prevent it from becoming a pattern.
Standards Have Gradually Dropped
Sometimes there is not one major incident.
Instead, standards slowly decline.
Bins are missed. Corners are not cleaned properly. Toilets are not consistently maintained. Dust starts appearing in areas that used to be covered.
If you can see the difference, your employees and visitors may notice it too.
Cleaner Absences Become Your Problem
Your cleaner calls in sick and suddenly nobody arrives.
Providing appropriate cover should be something your cleaning provider plans for rather than something the client has to solve.
Repeated missed cleans because of holidays, sickness or staffing problems are worth questioning.
You Are Always Chasing Someone
You should not need to repeatedly email or call just to receive a response.
Commercial cleaning is an ongoing service, so there should be clear accountability and an accessible point of contact.
Nobody Appears to Check the Cleaning
Who actually checks that the agreed work is being completed?
Without supervision, inspections or another quality control process, problems can continue unnoticed until the customer complains.
Your organisation should not have to become the cleaning company's quality control department.
Your Requirements Have Changed but Your Cleaning Has Not
Businesses change.
You may have more employees, additional rooms, different working hours, more visitors or entirely different use of the building than when your original cleaning agreement was created.
Your cleaning arrangements should evolve with the premises.
You Have Lost Confidence in the Service
This is perhaps the clearest warning sign.
If you are regularly walking around checking whether things have been cleaned, you are effectively managing the service yourself.
A commercial cleaning provider should reduce the workload for the person responsible for the building, not add to it.
